Shop Policies

 

Payment

All prices are listed in US dollars and your credit card will be charged in US dollars. Sales tax or HST is applied to Canadian orders. US and International customers are responsible for any extra fees incurred on their orders,  including duties and taxes. 

Shipping

Orders are generally processed within 3-5 business days.  We ship our parcels by Canada Post. Orders shipped within Canada generally arrive at their destination in 5-7 business days. US orders can usually expect delivery somewhere between 5-10 days after shipping. Please note that these are estimated shipping times and we can't guarantee that your order will arrive within those time frames. Insurance is not included in rates, but may be added upon request for an additional fee. We are not responsible for lost items unless shipping insurance has been purchased on your order. 

Privacy Policy

Swaine Street Woodworking will not sell or distribute any of the information you share with us. If you choose to sign up for our mailing list you will receive our newsletter to inform you of new products, upcoming events, and promotions. We promise to keep mailings to a minimum and you can unsubscribe easily at any time.

Refunds and Exchanges

We hope you love your purchase, however, if you are not completely satisfied please contact us within 5 days of receiving your order. In the case of a returns or exchanges customers are responsible for the shipping charges.